FAQs

Frequently Asked Questions (FAQs)

How do I place my order?
To place an order, choose your desired items on the product page, click the "Add to Cart" or "Buy Now" button, and proceed to checkout to complete your purchase. You will receive a confirmation email once your order is successfully placed.
How long will it take to ship my order?
Orders are typically shipped within 1-3 business days. Delivery times depend on your location:
- Germany: 3-5 business days (Monday – Friday)
- USA Standard: 3-5 business days (Monday – Friday)
- Europe Zone: 4-7 business days (Monday – Friday)
- International: 6-12 business days (Monday – Friday)
How can I track my order?
Once your order is shipped, you will receive an email with a tracking number. You can track your order on our website or directly through the carrier's website.
What should I do if my tracking number isn’t working?
Tracking numbers may take 1-4 business days to be updated in the carrier's system. If your tracking number is still not working after this period, please contact us for assistance.
What should I do if I made a mistake with my order?
If you need to change your order (such as size, color, quantity, or shipping address), contact us within 12 hours of placing your order. We will do our best to accommodate your request.
Can I cancel an order?
Orders can be canceled within 12 hours of placement. After this window, the order may already be processed and shipped. Please contact us with your order details to request a cancellation.
What types of payments do you accept?
We accept major credit cards, including Visa, Mastercard, Discover, and American Express, as well as Apple Pay.
How secure is my personal information?
We prioritize your security by using industry-standard encryption and protection measures for all payment transactions.
What is your return and refund policy?
We have a 30-day return policy. Items must be in the original condition, with tags, and in the original packaging. To start a return, email us at contact@sauberzart.de. For more details, please refer to our Return and Refund Policy.
What if I receive a damaged or incorrect item?
Please inspect your order upon receipt. If an item is defective, damaged, or incorrect, contact us immediately. We will review the issue and make it right.
Do you offer warranties or guarantees on your products?
Some of our products include manufacturer warranties or guarantees, as noted on the product page. For further inquiries, contact our customer service team.
Do you offer discounts for bulk purchases or specific industries?
Yes, we provide discounts for bulk orders and special pricing for certain industries. Please reach out to our sales team for details.
What happens if my package is lost or damaged during shipping?
If your package is lost or damaged during shipping, contact our customer service team as soon as possible. We will work with you to resolve the issue, whether by replacing your order or issuing a refund.
How can I change something in my order after it has been placed?
If you need to make changes to your order, contact our customer service team promptly. We will try our best to accommodate your request. If the order has already been shipped, you may need to return the item for a refund or exchange.
How can I contact SauberZart for further assistance?
For any questions or concerns, you can reach us via email at contact@sauberzart.de or call us at +49 30 64161550. Our support hours are from 8 AM to 7 PM.
What are the shipping costs?

Germany: 6.95€ for orders under 50€. Free shipping for orders over 50€.
USA: $6.95 for orders under $50. Free shipping for orders over $50.
Europe Zone: 11.95€ for orders under 50€. Free shipping for orders over 50€.
International: $11.95 for orders under $50. Free shipping for orders over $50.

What security measures are in place to protect my personal information?
We employ advanced encryption technologies, firewalls, and other protective measures to safeguard your information from unauthorized access, use, or disclosure.

Email: contact@sauberzart.de
Phone: +49 30 64161550
Support Hours: 8 AM to 7 PM (CET)
Addressee : Landsberger Str. 247, 12623 Berlin, Deutschland

Thank you for choosing SauberZart! Together, we can make every experience truly exceptional.